Online Banking

You should make sure your app is up to date. Here are a few simple steps to update your app:

If you have an Apple phone:

1. Open the App Store on your phone.
2. Search for "Tyndall Mobile" in the search bar.
3. Click on "Tyndall Mobile" and tap "UPDATE".

If you have an Android phone:

1. Open the Google Play App on your phone.
2. In the upper left-hand corner, tap the menu bar (three horizontal lines).
3. Select "My apps and games".
4. Select "UPDATES" at the top of the screen.
5. Find the "Tyndall Mobile" app, and tap "UPDATE".

App is updated and still can’t get in? Try clearing your cache and cookies. View a PDF with instructions on clearing cache and cookies.

Yes, you can download the Tyndall Mobile app to an Apple iPad.

1. Log into Online Banking and click on your Checking account. Click Order Checks (in the top right corner on desktop).
2. The information populated on the screen should be reflective of your previous check order. If you want to order a different style, start by clicking Personal Products and make your choices. Otherwise, you should verify the information you want imprinted on your check and make sure to update the check number to start with.
3. If you would like to order deposit tickets, you can select Personal Products, then choose Deposit Tickets. You can also order extra check registers, under Accessories.

• If you were already enrolled in the old Online Banking, please be sure you are not choosing Register, since the system already recognizes your User ID. All you need to do is type your old User ID and Password into the login box, and then you will be taken through the enrollment process.
• Be sure that you have turned off any pop-up blockers in your web browser.
• Be sure that you are not using an old web browser.
• If you are still not able to log in, please give us a call at 850-769-9999.

The easiest way to access Online Banking is to download the app called "Tyndall Mobile" from the Apple App Store or Google Play.

You can also access Online Banking from any web browser by visiting Tyndall.org and clicking the orange Online Banking Login button in the top right hand corner.

1. Visit Tyndall.org and click the Login button in the top right-hand corner and choose Set up Online Banking or download the Tyndall Mobile app.
   
   

2. Click Register.
3. You’ll be asked to agree to the Online Banking terms and conditions.
4. Next, you'll be taken to a screen where you'll fill out your information. The boxes with the asterisk (*) symbol are required.
5. Click Submit.
6. You'll then be asked to create a User ID and Password. Confirm Password and click Register.
7. We may send you a text or call you with a verification code to make sure no one is trying to impersonate you. Simply enter the code on the screen to proceed.
8. If you are enrolling from a web browser rather than the mobile app, we may ask you a few short security questions. We will use these occasionally when you're making transactions in Online Banking to ensure that no one is trying to use your account.

Bill Pay is a free service that Tyndall offers that allows you to make payments online, directly from your Tyndall checking account. Whether you need to pay your utility company, your mortgage company, or your dry cleaner, you can use Bill Pay to make your life easier!

1. Log into Online Banking > Transfers > Transfer Between Banks
2. Under Create Transfer, select Add a New Account. Enter your external account information by following the instructions, then click Next.
3. You can choose Verify Instantly or Verify Manually. Follow the instructions on the screen.
4. If choosing Verify Instantly, this process applies to many accounts and uses the highest encryption standards. Your information will never be read or saved. This will prompt you to enter your Online Banking credentials for the External Account that you want to link.
5. If choosing Verify Manually, this process takes 1-2 business days, and you will need to come back to this page to finish the verification once those micro deposits/debits are completed.
6. Once your account is verified, your external account will be available in the To and From drop down of Transfer Between Banks.

• Have transferred $100 in standard/3-Day transfers (must be one transfer of $100 or more; cannot be multiple smaller transfers)
• Cannot have any returned/NSF External Transfers in the last 3 months
• Must have $25 left in their account after transfer amount and fee

"Verify instantly" – Provide credentials for your external financial institutions' Online Banking. This makes it available to you the same day. This may not be available for all financial institutions.

"Verify Manually" – Enter your external financial institutions' account information and within 1-2 days you will receive 2 small trial deposits in your account. You will then log in to verify the amounts.

1. Select Transfers > Link a Tyndall Account > Add Account.
2. Fill in the fields and click Add Account.
3. You will now see the account in the list.
4. Now when you want to make a transfer, choose Transfers > Make a Transfer.

Choose the account to transfer from in the From drop-down. Then choose the account you just created from the To drop-down.

• Select Transfers > Make a Transfer.
• Choose an account in the From drop-down.
• Choose an account in the To drop-down.
• Next, choose your scheduling option. Your options are Immediate (One Time),  Future (One Time), or Recurring.
  

If you choose Recurring, choose the Frequency, Start Date, and Duration. You can enter a description and also check the box to send an email when the transfer is completed. Click Continue, review the details, and click Transfer.

1. Log into Online Banking > Accounts > Downloads
2. Choose the account you want to download history from in the Account drop down.
3. Choose your date range and choose your Download Format.
4. Click Download, then Ok.
5. Name your file, then click Save. Leave the format as a QFX file.

1. Go to My Profile > Security Questions.
2. If Security Questions have been previously answered, you will not see the questions and answers here. You can provide new answers to questions for use, going forward.
3. After answering, click Continue and you should see a review screen of your answers. Click Submit.
4. You will be prompted to enter your password to verify identity. Click Submit.
5. You will be taken back to My Profile and you will see a message to indicate that the security questions have been set up.

To enroll:

1. Go to Menu > Tools and Settings > Authorized Device Enrollment.
2. Enter your Device Name as well as your Online Banking User ID and Password.
3. Go to your phone’s Face ID/Touch ID settings and ensure “Tyndall” is turned on.

To reset:

1. Go to Menu > Tools and Settings > Manage Face and Touch ID Devices.
2. Delete the existing device.
3. Now, see the steps above to enroll.

1. Click Forgot Password? from the login screen.
2. Fill in the fields that have an asterisk (*). Then click Submit.
3. Select the receive a verification code option.
4. The verification code will be texted to you.
5. Return to the screen to enter the code on the Identity Verification page that comes up and click Submit.
6. Now, enter your new password, confirm password, and click Set Password.

Password requirements: 

• Minimum of 12 characters
• Must include a combination of upper and lower-case letters, numbers, and symbols
• Cannot contain spaces
• Cannot be any of your previous passwords
• Must not match the username
• Passwords do not expire
• Passphrases are recommended over passwords.  A passphrase is a sentence or series of words that is easy for you to remember but hard for others to guess.
  Example:  Ocean$Breeze_42Lemo
  Example:  Sun@Set$93_Rainbow
• You will then be returned to the login screen, where you will enter your username and your updated password.

1. Click Forgot User ID from the login screen.
2. Enter your information as requested. Enter the date in MM/DD/YYYY format. Then select Submit.
3. A message will appear informing you that the UserID has been emailed.
4. Check your email for your UserID. It could take a few minutes for the email to arrive.