What you need to know to keep your account secure
The safety of your account is incredibly important and recognizing these common signs of a scam could help you avoid falling for one. If something feels off when dealing with your account information never hesitate to call 850-769-9999 and talk to one of our contact center representatives.
Tyndall will not call you outside of business hours. If you are receiving a call outside of our posted hours, it is fraud.
We are aware of many calls appearing to be from 850-769-9999 and 888-896-3255 that are not actual Tyndall representatives. If you are not expecting a call from Tyndall Federal Credit Union, and you receive a suspicious call, text, or email, please hang up and contact Tyndall to ensure the accuracy of the information. Please DO NOT give out card information, account information, or click on any links sent. These are scams sending out fraud alerts and calling members trying to obtain information.
If you are ever in doubt that you are being targeted by a fraudster, please do not hesitate to contact us.
We are aware of a current scam involving a fake caller ID that makes the call appear as if it is coming from a local number or business. The caller (a recording or live person) states there is fraudulent activity on your card. They will request that you
verify the charge and the card number.
If you receive this call, do not give your card number or information over the phone. Please hang up and log onto your online banking to verify if the transactions
are real or not.
A real Tyndall call will come from 850-769-9999.
If you are ever in doubt that you are being targeted by a fraudster, please do not hesitate to contact us.
We are aware of a scam involving text messages. Members report receiving text messages stating their card has been locked and instructions to call a number. When you call this number it will then prompt you to enter your full
card number, expiration date, CVV, SSN, and DOB.
If you do not recognize the number please call your regular institution’s phone number and inquire if this text was sent from your institution. Once again, log onto your online banking
to verify if the transactions are real or not. If the caller said they were from TFCU, call 850-769-9999 and verify if this call was indeed from Tyndall.
This type of scam is known as spoofing, where a text message is
changing sender details like a phone number and/or contact name for fraudulent purposes. The whole idea behind spoofing is impersonation. You receive a text from someone you think you know, but in the end, things don't add up.
The number
one rule to remember when receiving a call or text stating any of these things is if it feels funny, it probably is. Always be sure to keep your cards, pin numbers, account numbers, and login credentials private and secure. It is extremely important
to be aware of current fraud schemes.
If you feel like something doesn't seem
right, please reach out and ask your financial institution. Feel free to call the contact center at 850-769-9999 and check.
After the fraudster has withdrawn or transferred all available funds from the deposited check the member's account is now negative. The check will then return a few days later leaving the member responsible for the funds. Because you were a willing participant in this fraudulent activity you are not able to file fraud claims.
Always be sure to keep your cards, pin numbers, account numbers, and login credentials private and secure.
It is extremely important to be aware of current fraud schemes. If you feel like something doesn't seem right, please reach out and ask your financial institution. Feel free to call the contact center at 850-769-9999 and check.
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