We’re excited to introduce Ty, our new AI-powered virtual assistant, designed to make your banking experience with us faster, easier, and even more secure!
Who is Ty?
Always available and eager to assist, Ty is your go-to virtual assistant for any banking needs when you contact our credit union. Whether you’re looking for account information, need to be routed to the right department, or want helpful resources sent directly to your phone, Ty is here to serve.
What Can Ty Do for You?
Here’s just a sample of what you’ll enjoy when you use Ty:
- Faster Access: Get connected to the right team member or service right away.
- Text Messages on Demand: Need information? Ty can text it straight to the mobile number you’re calling from.
- Voice Automation: Speak naturally—just tell Ty what you need.
- Round-the-Clock Assistance: Ty is available 24 hours a day, 7 days a week, so help is only a call away.
Security Made Simple—and Strong
Protecting your information is our top priority. That’s why Ty can enhance your security with:
- Voice Biometrics: Set up voice biometrics and verify your identity using your unique “voiceprint.” This state-of-the-art technology analyzes your pitch, speed, and tone, making your security both seamless and strong.
- Multi-Factor Authentication: Add an extra layer of confidence that you’re always speaking to the right person.
- Before connecting you to a representative, Ty will verify your identity—keeping your account safe and sound.
How to Get Started
Using Ty is simple:
- Call us at 850-769-9999
- Say "Hi" to Ty
- Let him know what you need
Ty will do the rest—whether that’s connecting you, answering a question, or sending you info via text.
We’re Always Here for You
We know technology is powerful, but nothing replaces a real person when you need it most. If Ty can’t assist you fully, he’ll connect you to a Tyndall representative during business hours, so you’re always in good hands.
Experience easy access, efficient service, and greater confidence in your security with Ty today!