faqs

 

It sounds like you just need to make a simple update! Click here to view a PDF with instructions.

We just released a new update to our app that has resolved a few minor glitches. Here are a few simple steps to update your app:

If you have an Apple phone:

  • Open the App Store on your phone.
  • Search for “Tyndall Mobile” in the search bar.
  • Click on “Tyndall Mobile” and tap “UPDATE”.

If you have an Android phone:

  • Open the Google Play App on your phone.
  • In the upper left-hand corner, tap the menu bar (three horizontal lines).
  • Select “My apps and games”.
  • Select “UPDATES” at the top of the screen.
  • Find the “Tyndall Mobile” app, and tap “UPDATE”.
We have made several exciting improvements to our Online Banking program and are excited to share it with you. Your new Online Banking includes free transfer options, a better budgeting tool, and an improved design.

All of your account information and scheduled bill payments have transferred over to your new Online Banking. However, if you had linked accounts in the Money Management tool or external transfers, you will need to set these up again in the new program.

Your bills will continue to be paid when they are scheduled. There’s nothing you need to do!

You can get to the new Online Banking by downloading the app called "Tyndall Mobile" or by visiting tyndall.org. The Online Banking login can be found in the top right hand corner on tyndall.org. If you already had a username and password in the old Online Banking, you can enter it here. If not, choose “Register”.

You can now manage your budget with a new and improved budgeting tool. To explore the budgeting tool in your new Online Banking, select “Tools” and then choose “Budget Management”. Some functionality may not be available in the app, so try using the browser version of Online Banking to access the full budgeting tool.

With LiveChat, you can securely talk with a Tyndall representative immediately, during business hours. Simply select the icon that looks like comment bubbles at the top of your Online Banking screen and begin a conversation with a Tyndall representative.

To sign up for Text Banking, go to “Tools” and select “Text Banking”. From here, you can choose “Register/Add Phone Number” to enroll. The new codes for text banking are as follows:

  • b or bal: This code will return the balance on your primary checking or savings account.
  • b or bal <nickname>: When you create short nicknames for text banking, you can use the short nicknames with the balance command to find the balance of any account. For example, if you nickname your checking account “chk”, you could text “bal chk” to see your checking account balance.
  • bal all or b all: This code will return the available balance of all your accounts.
  • h or hist: This code returns your account history with the last 5 transactions of your primary account.
  • h or hist <nickname>: When you create short nicknames for text banking, you can use the short nicknames with the balance command to find the balance of any account. For example, if you nickname your checking account “chk”, you could text “hist chk” to see your checking
  • m or more: - The more command is used with the hist command. When you request the history of an account by texting hist, it returns with the last 5 transactions. To get the next 5 transactions, simply text m or more.
  • n or nick: – This code returns a list of all your account nicknames.
  • h or help: – This code returns a list of all commands.
  • stop: - This command will unsubscribe your phone from Text Banking.
  • If you were already enrolled in the old Online Banking, please be sure you are not choosing “Register”, since the system already recognizes your User ID. All you need to do is type your old User ID and Password into the login box, and then you will be taken through the enrollment process.
  • Be sure that you have turned off any pop-up blockers in your web browser.
  • Be sure that you are not using an old web browser.
  • If you are still not able to log in, please give us a call at 850-769-9999.
The easiest way to access Online Banking is to download the new app called "Tyndall Mobile" from the Apple App Store or Google Play.

App Store Google Play

You can also access Online Banking from any web browser by visiting tyndall.org and using the login box in the top right hand corner.

Please follow these simple steps to enroll in your new Online Banking.

  1. Log into Online Banking by downloading the new app called "Tyndall Mobile" from the Apple App Store or Google Play.

    App Store Google Play

    Or, visit tyndall.org; the log-in box can be found in the top right-hand corner of the screen. If you already had a Username and Password in the old Online Banking, enter it as usual. If not, choose “Register”.

  2. Next, you’ll be taken to a screen where you’ll enter information about yourself.
  3. You’ll then be asked to choose a new password, even if you were an Online Banking user before. If you’d like, you can choose to use the same password you had before. If you are a new user, please enter a password.
  4. We may send you a text or call you with a verification code to make sure no one is trying to impersonate you. Simply enter the code on the screen to proceed.
  5. If you are enrolling from a web browser rather than the mobile app, we may ask you a few short security questions. We will use these occasionally when you’re making transactions in Online Banking to ensure that no one is trying to use your account.
  6. Finally, you’ll be asked to agree to the Online Banking terms and conditions.

Bill Pay is a free service that Tyndall offers that allows you to make payments online, directly from your Tyndall checking account. Whether you need to pay your utility company, your mortgage company, or your dry cleaner, you can use Bill Pay to make your life easier!

Don’t worry! Bill payments that you had already scheduled in your old Online Banking profile will transfer over to your new Online Banking. Even though you may not be able to see your scheduled bill payments on your screen immediately after enrollment, your bill payments will continue to be made on time. You will see all of your existing bills online with a day or so.

In Online Banking, select "Payments" and then choose "Pay a Bill". From here, you can sign up for Bill Pay and get started!