Frequently Asked Questions about Tyndall ATMs

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Depositing Cash

It's easy. Select the 'Deposit' option; select 'Cash' as the 'Type of Deposit'; and then select the account to which you wish to make the deposit.

The slot for the Currency Acceptor will open and a green light will begin blinking above the slot. Simply insert your bill or stack of bills into the slot. You may deposit up to 50 bills at one time.

Once the cash has been accepted, the itemized list of the bills will appear on screen, along with the total amount of the deposit. If the amount shown is correct, simply press 'Process Deposit.'.

You may deposit a maximum of 50 bills at once.

It doesn't matter. The ATM is advanced enough to read the bills no matter which way they are inserted. They just have to be unfolded.

Absolutely. If you deposit cash, you will see a list that shows the quantity of each denomination, along with the total amount of the deposit. Your receipt will also show the itemized list. If the amount is incorrect, you have the opportunity to cancel the deposit and have the bills returned to you.

Depositing Checks

Select the 'Deposit' option; select 'Checks' as the 'Type of Deposit'; and then select the account to which you wish to make the deposit.

The slot for the Check Acceptor will open and a green light will begin blinking above the slot. Simply insert your check or stack of checks into the slot. You may deposit up to 30 checks at one time.

Once the check has been accepted, an image of the check will appear on the screen. If you deposited more than one check, you will have the opportunity to review the image of each check to verify it. You may edit the check(s), if necessary. The Check Deposit Summary screen will show you how many checks were deposited and the total deposit amount. If everything is correct, press the 'Accept Checks' option.

You may deposit a maximum of 30 checks at once.

It doesn't matter. The ATM is advanced enough to read the checks no matter which way they are inserted. They just have to be unfolded.

Please review the check that was returned to ensure that it was written properly for deposit. The most common reasons for rejection at the ATM are:

  • The check is not signed on the front or is not endorsed (signed) on the back,
  • The check does not have a valid date on it,
  • The check amount written on the 'legal' line does not match the amount written in the box,
  • The check is damaged so it is unreadable,
  • The background design of the check may be too "busy" for the machine to be able to read the words on the check, or
  • The check was printed on a home printer; the routing number and account number were not printed with magnetic (MICR) ink.

Certainly. If you deposit checks, you will see an image of the check or checks onscreen. You will have the opportunity to review each check and verify the amount of each. If the ATM misread a check amount, simply edit the amount and make your deposit. You have the option of having the individual check images appearing on your receipt as well. If you feel the deposit is incorrect, you have the opportunity to cancel the transaction and have the checks returned to you.

Since the checks are now immediately imaged in the ATM and are sent through to the Federal Reserve, the process is quicker with the new Envelope-Free ATMs. However, our standard check hold policy will apply.

You sure can. At any point prior to accepting the deposit, you can cancel the transaction by pressing the 'Cancel' button on the keypad.

Transaction Questions

No. Deposit slips are not necessary and should NOT be used. These high-tech ATMs instantly itemize and calculate each deposit automatically.

No. Cash deposits and check deposits must be done separately.

Your receipt will show the balance of your account, as well as the available balance of your account. You may also obtain this information through Online Banking, Mobile Banking, and GENIE24 any time of the day or night.

It is simply a quicker way to withdraw $20 directly from your Checking Account.

Actually, you do not have to use a deposit envelope. You simply insert your cash or checks directly into the appropriate ATM slot. These great new machines instantly read your bills or checks, and calculate your deposit.

No. If you have more than one member number with Tyndall, you will have a different debit card (or ATM card) to access each one. You must use the card that is specific to the member number to which you are making the deposit.

You can, however, deposit the funds to the account of one member number at the ATM, and then transfer part of the funds to your other member number through Online Banking, Mobile Banking, or GENIE24. Please note, though, that if you deposit checks, the funds may not be immediately available for transfer.

No. You would have to make two separate deposits. You could also deposit the funds into one of the accounts and then, in a separate transaction, transfer them to the other through the ATM. Please note, though, that if you deposit checks, the funds may not be immediately available for transfer.

No. You cannot make any loan payments through the ATM. Please use one of our other services, such as Online Banking, Mobile Banking, or GENIE24 to make your loan payment. Of course, you may also visit a branch or contact our Call Center at 850-769-9999 (888-896-3255, toll-free) to make a payment.

In general, the hold policy should be the same, whether you are making the deposit by ATM or in person.

You may see a difference, however, if you are depositing a payroll check. At the teller line, we generally do not place a hold on a recognizable payroll check. The ATM, however, cannot make that distinction. If you need to ensure that you have immediate credit for a deposit, please take the check inside and speak with a teller.

What Types of Items Can I Deposit?

The ATM will accept the following denominations:

  • $1
  • $5
  • $10
  • $20
  • $50
  • $100

No. The machines cannot accept coins.

Yes. Please make sure, however, that you have the endorsement of both payees if the check requires the signatures of two parties, such as tax refund checks.

Error Resolution Questions

If the deposit was made by check, you will have the opportunity to review the check on-screen and may make any necessary adjustments to the amount. If the deposit was cash, simply cancel the transaction and your bills will be returned to you. You can then verify the amount yourself.

Please contact us immediately if there is a problem with your deposit. You may:

  • Contact our Call Center at 850-769-9999 (888-896-3255, toll-free),
  • Chat with us or send us a secure message through Online Banking, or
  • Speak with a Financial Sales Representative at any of our branches.

You may:

  • Contact our Call Center at 850-769-9999 (888-896-3255, toll-free),
  • Chat with us or send us a secure message through Online Banking, or
  • Speak with a Financial Sales Representative at any of our branches.

Please contact us immediately if there is a problem with your deposit. You may:

  • Contact our Call Center at 850-769-9999 (888-896-3255, toll-free),
  • Chat with us or send us a secure message through Online Banking, or
  • Speak with a Financial Sales Representative at any of our branches.

General ATM Questions

Yes, the new ATMs are ADA compliant. If you need to use the voice instructions, however, you must provide your own headphones.

Assuming you have the funds available in your account, the maximum you can withdraw from an ATM is $500 in a 24-hour period. This limit includes any 'Cash back' amount you may have received at a point-of-sale terminal during that time period.