Make a Tyndall Loan Payment

Your time is valuable...so we've got options.

We know you're busy, so we want to make it as quick and easy as possible for you to make your Tyndall loan payment. We offer many different options; you choose which one works best for you.

Make a Payment from your Tyndall Account

Using one of the options below to make your loan payment from your Tyndall account is convenient, quick, and FREE. Learn more.

  • Online Banking
  • Mobile Banking
  • By phone
  • In person

Make a Payment from an Account Elsewhere

    Make a Web Payment

We offer two ways for you to make a payment from an account you have at another financial institution, or with a debit or credit card. Please note that there is a convenience fee of $9.95 per payment for using either of these options.

Note: Payments generally take 1 to 2 business days to post. Please allow appropriate time when scheduling your payment.

Web Payments Center - Make your payment, at your convenience, from anywhere you have Internet access. To use the Web Pay service, you must first create a profile on the Web Pay portal. You will need the following information handy:

  • your Tyndall member number and loan suffix
    • Your 2-digit loan suffix can be found above the loan information on your account statement and in Online Banking, under the "Accounts" tab (01, 43, 64, etc.)
  • the primary borrower's date of birth
  • the last four digits of the primary borrower's SSN, and
  • a valid email address.

    Make a Web Payment

Phone Pay: Call 850-769-9999, and press option 2 (loans), followed by option 3 (toll-free, 888-896-3255, Option 2, followed by option 1).You will need the following information handy:

  • your Tyndall member number and loan suffix
    • Your 2-digit loan suffix can be found above the loan information on your account statement and in Online Banking, under the "Accounts" tab (01, 43, 64, etc.)
  • the zip code on your account

FAQs

Have a question? Click below to find answers to some common questions.

To pay online through the Web Payments Center, please click here. If you have not used the service before, you will have to Register to set up your account on the Web Pay system. If you have already registered, just log in.

If you can’t remember your username or password, you need to set up a new account on the Web Pay system. Your previous account will be automatically deactivated.

SWBC administers the web portal and cannot reset passwords.

You’ll want to have the following information handy:

  • your Tyndall member number,
  • your loan suffix,
  • the primary borrower’s date of birth,
  • the last four digits of the primary borrower’s Social Security Number,
  • a valid email address, and
  • the zip code on your account.

Your loan suffix is a 2-digit number that appears on the top of your account statement, as well as above the loan information on that statement. If it is a credit card statement, the loan suffix appears after the member number at the top of the statement.

You may also find your loan suffix above the loan information in Online Banking, under the "Accounts" tab (01, 43, 64, etc).

If you are paying from an account at another financial institution, you will need the routing number and account number for your account at the other financial institution. If you are using a debit or credit card, you will need the card number, expiration date, and security code.

It may take 1 to 2 business days for the payment to post to your account. If your payment is due on the 15th of the month, for example, please schedule the payment to be made on the 13th of the month. If you need an expedited payment, please contact one of our Member Service Representatives at 850-747-4300 (888-896-3255, toll-free).

The money will be taken from your account (or posted to your card balance) within 1 - 3 business days after the date for which you scheduled the payment.

You can pay your loan from an account at another financial institution, or by a non-Tyndall debit or credit card (Visa, MasterCard or Discover).

You can pay off your loan through this service if your payoff balance is $2,000 or less. Please be sure you know your full payoff balance.

If your payoff balance is higher than $2,000, please speak with a Member Service Representative at our Call Center. Call 850-747-4300 (888-896-3255, toll-free). You may also pay off your loan in person at any Tyndall branch. Fees may apply.

There are a few reasons that you may not be able to see your loans in the Web Payments Center.

  • Loans are registered under the name of the primary borrower, and cannot be viewed under the name and information of any joint borrower. Please make sure you are logging in with the primary borrower’s information.
  • If you have opened a new loan since you originally registered in the Web Portal, your new loan will not appear. You must re-register in the Web Payments Center to have access to the new loan. Your old Web Portal account will be deactivated.
  • A loan must be in good standing to be accessed via the Web Portal.
  • We must have a valid mailing address on your account. Please log into to Online Banking and verify/update the address on record.

Yes. You may select your regular payment amount, or you may enter any payment amount you choose, up to a maximum of $2,000 per transaction.

If you are past due on your loan(s), you will not be able to make the payment through the Web Portal. You must contact the Call Center at 850-747-4300 (888-896-3255, toll-free) or visit your local branch to bring your loan back into good standing.

For Web Pay, you will receive a tracking number at the time of the transaction, and you will receive confirmation by email, which will be sent to the email address you used when you registered with the service. For Phone Pay payments, you will receive a confirmation number at the time of the transaction.

In order to dispute a payment you made from an account, debit card, or credit card you have at another financial institution, please contact that financial institution.

Yes. You can make payments from a mobile device, but you will need to use the web browser on your mobile device to access Tyndall’s full website at tyndall.org.

Yes. You can schedule a payment up to 7 days in advance.

Tyndall incurs expenses for processing loan payments with a credit card, debit card, or from accounts at another financial institution, so we cover those expenses by assessing a convenience fee for these payments.

Don’t want to pay a fee? We encourage you to make Tyndall your primary financial institution by opening a checking account and enrolling in Online Banking. You can transfer your payment yourself or set up scheduled, recurring payments – for FREE.

The convenience fee for using the self-service Web Portal or the Phone Pay service is $9.95 per loan payment.

We cannot waive the fee if you are paying from an external account. Remember, though, that payments made from a Tyndall savings or checking account are free…just one of many reasons to make Tyndall your primary financial institution.