Hurricane Michael FAQs

General Questions

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We want to do everything we can to help our members recover from the devastation of Hurricane Michael! Please click here to see the relief options currently available to our members who have been impacted by Hurricane Michael.

If you are experiencing financial hardship because of Hurricane Michael and cannot make your mortgage payment, our disaster assistance team may be able to help. Please see our Hurricane Michael relief options at tyndall.org/forwardtogether/hurricane_michael_relief.

Great news! You no longer have to use the temporary phone number for GENIE24. Please use the regular phone number now - dial 850-747-4200 or 78-GENIE (784-3643).

Please click here for a list of Tyndall branches and ATMs that are currently open for you to make withdrawals and deposits.

Also, remember that you can use your Tyndall debit card to withdraw money surcharge-free, at any Allpoint® or Publix Presto! ATM. You can also use your debit card to get cash back at the register when you are making a purchase at a store.

  • Click here to make a payment through Online Banking.
  • Send us a secure email message through Online Banking and ask to transfer the funds from a specific Tyndall account for the payment.
  • Visit any of our open branches. Please click here for an updated list of open branches and their current branch hours.
  • Mail payments to us at Tyndall Federal Credit Union, Member Services, PO Box 59760, Panama City, FL 32412-0760.
  • You may use a non-Tyndall credit card to make a payment on a Tyndall loans by calling 888-326-5584. A $9.95 fee will apply. You must you’re your Tyndall member number and loan number in order to make a payment using this method.

Yes. We are processing direct deposits manually, so although your deposit may not hit at the exact same time you are used to seeing it, you should still get it on your regular deposit day.

Tyndall’s routing number is 263183175. You may need this for insurance claim purposes.

Yes, if you know your current PIN and would like to change it, please call our automated system at 877-265-9594.

First, please verify that the mail service is running properly in your area and that you have a place to safely receive your card. To order a new card, please call us at 850-769-9999, or send us a secure email message through Online Banking.