Keeping your card secure

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With the significant increase in online and in-store shopping, travel, charitable donations, etc. around the holidays, fraud, financial scams, and bad guys tend to pop up more often this time of year.

With technology these days, it is fairly simple for a fraudster to make a call LOOK like it is coming from a number you know and trust (spoofing) - your bank/credit union, the electric company, a store you frequent often, etc. Scammers also regularly use email and text messages that are designed to look like they are coming from a trusted company or financial institution, logo and all. Even data breaches have become much more common recently, whether they are at big-name merchants or at the local store on the corner. You can’t control how businesses use or store your personal and account information, any more than you can control what tricks these scammers will come up with next.

You can, however, take steps to protect yourself from fraud. Here are some useful tips regarding what you can do to help protect yourself, along with information about what Tyndall is doing to help protect you and your finances.

What You Can Do
What Tyndall is Doing
number one

Regularly monitor your accounts. Enroll in services like MobiMoney, Online Banking, Mobile Banking, and e-Statements so you can watch your account activity from wherever you are. Learn more about e-Services.

number two

Make sure Tyndall has your current contact information so we can reach you quickly if we notice a suspicious transaction. Mobile numbers are especially important, so we can get in touch with you wherever you are. To update your contact information, call us or update your information through Online Banking.

number three

Let us know when you’re traveling. Help us help you by keeping us informed of the dates and places you may be traveling, so your debit or credit card is not unexpectedly blocked due to suspicious activity. For your protection, Tyndall has a fraud monitoring service in place to watch your account for activity that is out-of-the-ordinary. If a transaction looks suspicious, it may be blocked.  Avoid any inconvenience by keeping us informed.

A Tyndall representative will never call you about potential fraud on your account or card and ask you to provide your member number, card number, SSN, etc. You may receive an automated message from our Fraud Monitoring Service that asks you to confirm a transaction, but this is not a call from a 'live' person.

number four

Brush up on your fraud/safety tips. Do you sign the back of your credit or debit card? How secure is your mobile device? Or your passwords? There’s a lot to keep in mind.

number five

When using your debit or credit card at an ATM, gas pump, etc., look carefully at the machine itself before you insert your card and enter your PIN, especially if the machine is in a dimly-lit area. Devices called skimmers are sometimes attached to the card-reader of the machines to capture your card information.

 

If you believe you may be the victim of a scam, what should you do?

If you should mistakenly give your debit or credit card information through what you now believe may have been a scam, please call and have the card blocked immediately!

  • Call us at 850-769-9999 (888-896-3255, toll-free)
  • After business hours, call:
    • 1-800-528-2273,
    • 1-800-VISA911®, or
    • 303-967-1096
    • 812-647-9794 for International Cardholders

If the information you provided is your personal account information, please contact us right away, so we can take steps to protect your account.

Remember, keeping your private information secure is a partnership between you and your financial institution.


* Exception - the emails that are sent from our e-Statement vendor to inform members that their e-Statements, e-Notices, or electronic tax forms are available for viewing within Online Banking do not include the Tyndall Security Zone. If you receive one of these emails and are unsure about it, do not click on the link provided; simply log into Online Banking from our home page, as you normally would, to check your electronic documents.