Keeping your card secure

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You’d never intentionally give out your credit card information to a stranger.

But clever criminals are trying to get your information—and the money it’s connected to.

That's why Tyndall is making it easier for you to keep track of how your money is being spent. We want to help you keep your accounts, cards, and personal information safe.

What You Can Do
What Tyndall is Doing
number one

Regularly monitor your accounts. Enroll in services like MobiMoney, Online Banking, Mobile Banking, and e-Statements so you can watch your account activity from wherever you are. Learn more about e- Services.

number two

Make sure Tyndall has your current contact information so we can reach you quickly if we notice a suspicious transaction. Mobile numbers are especially important, so we can get in touch with you wherever you are. To update your contact information, call us or update your information through Online Banking.

number three

Let us know when you’re traveling. Help us help you by keeping us informed of the dates and places you may be traveling, so your debit or credit card is not unexpectedly blocked due to suspicious activity. For your protection, Tyndall has a fraud monitoring service in place to watch your account for activity that is out-of-the-ordinary. If a transaction looks suspicious, it may be blocked.  Avoid any inconvenience by keeping us informed.

number four

Brush up on your fraud/safety tips. Do you sign the back of your credit or debit card? How secure is your mobile device? Or your passwords? There’s a lot to keep in mind.

number five

When using your debit or credit card at an ATM, gas pump, etc., look carefully at the machine itself before you insert your card and enter your PIN, especially if the machine is in a dimly-lit area. Devices called skimmers are sometimes attached to the card-reader of the machines to capture your card information.

 

If you believe you may be the victim of a scam, what should you do?

If you should mistakenly give your debit or credit card information through what you now believe may have been a scam, please call and have the card blocked immediately!

  • Call us at 850-769-9999

If the information you provided is your personal account information, please contact us right away, so we can take steps to protect your account.

Remember, keeping your private information secure is a partnership between you and your financial institution.


* Exception - the emails that are sent from our e-Statement vendor to inform members that their e-Statements, e-Notices, or electronic tax forms are available for viewing within Online Banking do not include the Tyndall Security Zone. If you receive one of these emails and are unsure about it, do not click on the link provided; simply log into Online Banking from our home page, as you normally would, to check your electronic documents.