General e-Statement Questions
Are e-Statements secure?
Absolutely! When it comes to your personal and account information, we understand that the security of that information is of the utmost importance. Information accessible through Online Banking, including e-Statements, is protected through multiple security measures, including user authentication, data encryption, and the use of secure servers. Tyndall's Online Banking site uses Secure Sockets Layer (SSL) protocol with 128-bit encryption. Tyndall Federal Credit Union takes the issue of security very seriously.
Can anybody receive e-Statements?
Any Tyndall Federal Credit Union Member who has enrolled in our FREE Online Banking service may elect to receive e-Statements in place of his/her printed statements.
How much does it cost to receive e-Statements?
Nothing. Like Online Banking, there is absolutely no charge for the e-Statement service.
What benefits are there to receiving e-Statements, rather than paper statements?
By electing to receive your statements electronically, you benefit in many ways:
- You save time because your statement is available online sooner than you would receive it by mail.
- Receiving your statement electronically reduces your risk of Identity Theft and fraud. By not having your paper statements sitting in your mailbox, you are reducing the risk that the information can be stolen and used for fraudulent purposes.
- By saving your statements electronically, you reduce the clutter in your home. Many people store their financial records for 7 years - that is a minimum of 84 monthly paper statements to store!
- By helping your credit union to save money in paper and postage costs, you allow Tyndall Federal to use this cost savings toward providing better rates, products, and services for our Members.
What exactly are e-Statements?
e-Statements are a safe, convenient way to view, print, and download your Tyndall Federal Credit Union account and Visa statements. They are simply your regular paper statement in an electronic form, which takes the place of your paper statement. e-Statements are accessible only from within Tyndall's secure Online Banking site.
Enrolling in e-Statements
Can I come into a Tyndall Federal Branch to enroll in e-Statements?
In order to enroll in e-Statements, you must actually log in to Online Banking and submit the request yourself. It is not something a Tyndall Federal employee can do for you. However, if you have feel you need assistance with the enrollment process, a Financial Sales Representative at any one of our branches will be happy to help you enroll.
What if I am not enrolled in Online Banking yet?
If you are not yet enrolled in Online Banking, you may enroll by selecting "Online Banking" from the Online Services drop-down menu of our web site. Remember, there is no charge for Online Banking, e-Statements, or Bill Pay!
How e-Statements Work
Are my previous account statements available online?
If you are not a current Online Banking user, your account e-Statements will be available as of the end of the month in which you enroll in Online Banking.
Can I call into the Call Center or come into a Branch to update my email address?
While you may certainly contact us to inform us of your new email address, you may also do it yourself within Online Banking. In order to update the email address on file, simply log in to Online Banking and update your email address from the User Options page. Changing your email address within Online Banking will also update it in Tyndall's main database.
Do I have to notify the Credit Union if my email address changes?
In order to provide e-Statements in place of paper statements, we must maintain your current email address at all times. We are required to send you a notification e-mail to inform you that your statement is available for viewing online. Therefore, we ask that you keep us informed of any changes to that address. You may keep your email address updated through the User Options page of Online Banking.
How do I access my e-Statement?
Our e-Statement product is easy to use; simply log in to Online Banking and navigate to the e-Statements tab. On the e-Statements page, you will find your account statements, VISA statements, notices, tax forms, etc.
How do I know when my e-Statement is available?
If you choose to receive e-Statements instead of paper statements, we will send an e-Statement Notification to the email address you provide to inform you that your statement and any applicable disclosures are available for viewing online. Should you need to change the email address for the e-Statement Notification, you may update the information at any time through the User Options page of Online Banking.
The e-Statement Notification will include Tyndall Federal Credit Union's web address. Please go to our web site at www.tyndall.org and log in to Online Banking. Your e-Statement will be available from the e-Statement link under the Accounts tab any time after you log in to Online Banking. Any associated disclosures or statement inserts will also be available there.
Please note that we intentionally do not make our web address a link in the e-mail. This is strictly for your security, since there is so much fraud running rampant on the Internet these days. Although you can trust TFCU to provide you with valid information, you cannot always trust that any message you receive is actually from your credit union.
If I do not receive the email notification, does that mean that my e-Statement will not be available?
No, it does not mean that your e-Statement is not available. As long as you are enrolled in e-Statements, your e-Statements will be available within Online Banking, regardless of whether or not you receive the email notification. However, if you fail to receive the notification as expected, please log into Online Banking and verify that we have the correct email address on record for you.
When can I expect my paper statements to be discontinued?
Once we receive your request to receive e-Statements instead of paper statements, we may send you a paper statement as well as the electronic version for the first statement cycle, especially if your request is made after the 25th of the month. After that, your statements will be accessible through Tyndall Federal's Online Banking service, and you will no longer receive a statement by mail.
Will my e-Statement also include the items that are sometimes in my statement, such as The Teller newsletter?
Yes. The e-Statements page in Online Banking will show any inserts included with the statement, with the exception of offers that may be provided by an outside vendor, such as ScoreCard catalogs. If such inserts are made available to the credit union in electronic form, however, they will also be included with your e-Statement.
Will the e-Statement look exactly the same as my paper statement?
Your e-Statement will look almost exactly like your printed statement, except that it will be in full color.
Do I have to enable ''cookies'' on my Internet browser to be able to view my e-Statement?
Cookies must be enabled in order to access Tyndall Federal's Online Banking service. If you need assistance with your browser's settings, please call Tyndall e-Banking Support at 850-873-3600 or toll-free at 888-896-3255, Option 5, Monday - Friday, 8:00 AM to 5:00 PM (Central).
Do I need special software to view my e-Statements?
No. You do not need any special hardware or software. If you can access Online Banking, you should have no problem accessing e-Statements. Before enrolling in either Internet Banking and/or e-Statements, verify that you have:
- Internet access
- A computer and Internet browser that can support 128-bit encryption
- For security purposes, you should use the most current version of either: Microsoft Internet Explorer, Netscape Navigator/Communicator, or AOL's browser. The most current browser versions are typically more secure and will support 128 bit encryption. Browser upgrades are accessible on the Online Banking information page.
- Access to a printer or storage medium such as a hard drive so that you can download and/or print disclosures and/or statements for your records
- An email address so that we can contact you when necessary
- Up-to-date versions of the PC's virus protection, spyware, and firewall software
How can I tell if I have already requested e-Statements instead of paper statements?
Once you log into your account within Online Banking, click on the e-Statements link under the Accounts tab. If you are already enrolled, you will be able to see your e-Statements. If you are not yet enrolled, you will be presented with a screen on which you will choose your Statement Delivery Method. When you select Electronic, you will then be presented with the required disclosures; simply review them and click on "I Agree."
What if my computer is unavailable or I cannot access Online Banking for some reason? Can I get a printed statement?
Of course you can, although fees may apply, as stated in the current Rate & Fee Schedule. Just visit one of our Branch locations or contact our Call Center at 850-747-4300 or 888-896-3255, toll-free.
Resuming Delivery of Paper Statements
If I change my mind and choose to receive my statements by mail again, who do I contact?
You do not need to speak directly with anyone. If, at any time, you decide that you no longer want to receive statements electronically and want to resume receiving a printed copy of these statements, you must change your Statement Delivery Options online for such action to be taken. To withdraw consent to electronic delivery, log in to the Online Banking, select the e-Statements link under the Accounts tab, and select "Change Statement Delivery Options" and "Paper" under the FAQ link. Once we receive your request to switch back to paper statements, we will set your statements to be delivered by mail. Once this change takes place, your e-Statements will no longer be available to view in Online Banking, so please be sure to download whatever past statements you may want for your records.
Is there a fee to receive my statements by mail again?
No. There is no fee associated with resuming delivery of your paper statements.