Tyndall is very proud to announce that we are replacing all of the ATMs in our network with new Envelope-Free ATMs. With anything new, though, there are bound to be questions. Review the FAQs below for answers to your questions.

Depositing Cash

How do I deposit cash in the ATM?

It's easy. Select the 'Deposit' option; select 'Cash' as the 'Type of Deposit'; and then select the account to which you wish to make the deposit.

The slot for the Currency Acceptor will open and a green light will begin blinking above the slot. Simply insert your bill or stack of bills into the slot. You may deposit up to 50 bills at one time.

Once the cash has been accepted, the itemized list of the bills will appear on screen, along with the total amount of the deposit. If the amount shown is correct, simply press 'Process Deposit.'

How many bills can I deposit at one time?

You may deposit a maximum of 50 bills at once.

Do I have to insert the bills in a particular way? Do they have to be face-up?

It doesn't matter. The ATM is advanced enough to read the bills no matter which way they are inserted. They just have to be unfolded.

Do I need to sort my cash before I deposit it?

No, it is not necessary to sort your bills. The machine will automatically do the sorting for you.

Why won’t the ATM accept all of the cash I am trying to deposit?

The ATM has to be able to read the bill so it can be verified. The bills are compared to the ones currently being used by the U.S. Treasury Department.

If a bill cannot be read because it is torn, folded, or otherwise damaged, it will be returned to you. Just as you would with a vending machine, please make sure the bill is unfolded and free of any unusual marks.

If I already put some cash in the ATM, can I add more before I finish the deposit?

Yes. Simply select the 'Add More' option on the Deposit Summary screen.

Can I verify the cash deposit before actually depositing it to my account?

Absolutely. If you deposit cash, you will see a list that shows the quantity of each denomination, along with the total amount of the deposit. Your receipt will also show the itemized list. If the amount is incorrect, you have the opportunity to cancel the deposit and have the bills returned to you.

If I deposit cash into the ATM, when are the funds available in my account?

That is one of the huge benefits of these new ATMs. The cash you deposit is immediately available in your account.

Can I cancel a transaction if I have already inserted my cash?

You sure can. At any point prior to accepting the deposit, you can cancel the transaction by pressing the 'Cancel' button on the keypad.

Depositing Checks

How do I deposit checks in the ATM?

Select the 'Deposit' option; select 'Checks' as the 'Type of Deposit'; and then select the account to which you wish to make the deposit.

The slot for the Check Acceptor will open and a green light will begin blinking above the slot. Simply insert your check or stack of checks into the slot. You may deposit up to 30 checks at one time.

Once the check has been accepted, an image of the check will appear on the screen. If you deposited more than one check, you will have the opportunity to review the image of each check to verify it. You may edit the check(s), if necessary. The Check Deposit Summary screen will show you how many checks were deposited and the total deposit amount. If everything is correct, press the 'Accept Checks' option.

How many checks can I deposit at one time?

You may deposit a maximum of 30 checks at once.

Do I have to insert the checks in a particular way? Do they have to be face-up?

It doesn't matter. The ATM is advanced enough to read the checks no matter which way they are inserted. They just have to be unfolded.

Why won’t the ATM accept my check?

Please review the check that was returned to ensure that it was written properly for deposit. The most common reasons for rejection at the ATM are:

  • The check is not signed on the front or is not endorsed (signed) on the back,
  • The check does not have a valid date on it,
  • The check amount written on the 'legal' line does not match the amount written in the box,
  • The check is damaged so it is unreadable,
  • The background design of the check may be too "busy" for the machine to be able to read the words on the check, or
  • The check was printed on a home printer; the routing number and account number were not printed with magnetic (MICR) ink.

Can I verify the check deposit before actually depositing it to my account?

Certainly. If you deposit checks, you will see an image of the check or checks onscreen. You will have the opportunity to review each check and verify the amount of each. If the ATM misread a check amount, simply edit the amount and make your deposit. You have the option of having the individual check images appearing on your receipt as well. If you feel the deposit is incorrect, you have the opportunity to cancel the transaction and have the checks returned to you.

If I deposit checks into the ATM, when are the funds available in my account?

Since the checks are now immediately imaged in the ATM and are sent through to the Federal Reserve, the process is quicker with the new Envelope-Free ATMs. However, our standard check hold policy will apply.

Can I cancel a transaction if I have already inserted my checks?

You sure can. At any point prior to accepting the deposit, you can cancel the transaction by pressing the 'Cancel' button on the keypad.

Transaction Questions

Can I use a deposit slip?

No. Deposit slips are not necessary. These new, high-tech ATMs instantly itemize and calculate each deposit automatically.

Can I deposit cash and checks together in the same transaction?

No. Cash deposits and check deposits must be done separately.

How can I tell how much of my deposit is available?

Your receipt will show the balance of your account, as well as the available balance of your account. You may also obtain this information through Online Banking, Mobile Banking, and GENIE24 any time of the day or night.

Can I see my account balance on the screen?

No. For security reasons, your account balance will print on a receipt.

Why can’t I perform multiple transactions on the new ATMs?

For security reasons, you must now swipe your card again and enter your PIN in order to perform another transaction.

What is the ‘Fast Cash’ option?

It is simply a quicker way to withdraw $20 directly from your Checking Account.

Where do I insert the ATM deposit envelope?

Actually, you no longer have to use a deposit envelope. You simply insert your cash or checks directly into the appropriate ATM slot. These great new machines instantly read your bills or checks, and calculate your deposit.

Can I deposit into more than one Tyndall member number at the same time through the ATM?

No. If you have more than one member number with Tyndall, you will have a different Check Card (or ATM Card) to access each one. You must use the card that is specific to the member number to which you are making the deposit.

You can, however, deposit the funds to the account of one member number at the ATM, and then transfer part of the funds to your other member number through Online Banking, Mobile Banking, or GENIE24. Please note, though, that if you deposit checks, the funds may not be immediately available for transfer.

Can I split the deposit between my savings and checking if they are both under the same member number?

No. You would have to make two separate deposits. You could also deposit the funds into one of the accounts and then, in a separate transaction, transfer them to the other through the ATM. Please note, though, that if you deposit checks, the funds may not be immediately available for transfer.

Can I make my Tyndall loan payments through the ATM?

No. You cannot make any loan payments through the ATM. Please use one of our other services, such as Online Banking, Mobile Banking, or GENIE24 to make your loan payment. Of course, you may also visit a branch or contact our Call Center at 850-747-4300 (888-896-3255, toll-free) to make a payment.

How do I access my Line of Credit at the ATM?

We're sorry, but the Line of Credit is no longer accessible through the ATM. Should you need to withdraw funds from your Line of Credit, please use Online Banking, Mobile Banking, or GENIE24 to transfer the funds from your Line of Credit to your Savings or Checking Account. You may then use your Check Card (or ATM Card) to withdraw the funds from the Savings or Checking Account at the ATM.

How do I access my Money Market Account at the ATM?

We're sorry, but that type of account is no longer available through the ATM. Should you need to withdraw funds from that account at the ATM, please use Online Banking, Mobile Banking, or GENIE24 to transfer the funds from your Money Market to your Savings or Checking Account. You may then use your Check Card (or ATM Card) to withdraw the funds from the Savings or Checking Account at the ATM.

Is there any difference in the hold policy if I deposit my check at the ATM rather than depositing it at the teller line?

In general, the hold policy should be the same, whether you are making the deposit by ATM or in person.

You may see a difference, however, if you are depositing a payroll check. At the teller line, we generally do not place a hold on a recognizable payroll check. The ATM, however, cannot make that distinction. If you need to ensure that you have immediate credit for a deposit, please take the check inside and speak with a teller.

Is there a security risk to having the check images printed on my receipt?

No. For security reasons, the identifying information on the check has been removed from the printed image.

What Types of Items Can I Deposit?

What denominations of bills can I deposit?

The ATM will accept the following denominations:

  • $1
  • $5
  • $10
  • $20
  • $50
  • $100

Can I deposit coins?

No. The machines cannot accept coins.

Can I deposit a U.S. Treasury check into the ATM?

Yes. Please make sure, however, that you have the endorsement of both payees if the check requires the signatures of two parties, such as tax refund checks.

Can I deposit foreign checks or currency into my account through the ATM?

No. You may only deposit U.S. funds and checks into the ATM.

Can I deposit Traveler’s Checks at an ATM?

Yes, you can.

Can I deposit a money order at an ATM?

Yes, you can.

Can I deposit a square refund check I received?

As long as the check is valid and will fit easily into the Check Acceptor, it should be accepted at the ATM.

Receipt Questions

How do I read my ATM receipt?

Click here to view samples of some receipts, based on various types of transactions.

How do I read the ATM receipt for my withdrawal?

Click here to view a sample of the receipt, along with an explanation of the information provided on the receipt.

How do I read the ATM receipt for my cash deposit?

Click here to view a sample of the receipt, along with an explanation of the information provided on the receipt.

How do I read the ATM receipt for my check deposit?

Click here to view a sample of the receipt, along with an explanation of the information provided on the receipt.

How do I read the ATM receipt for the transfer I just made?

Click here to view a sample of the receipt, along with an explanation of the information provided on the receipt.

Can I get a receipt that does not show the check images from my deposit?

If you are making a check deposit, you will be given the option of printing your receipt with or without the check image. If you are making a payment by check to your VISA loan, however, your check image will be printed on the receipt automatically.

PIN Questions

Can I change the PIN on my Check Card at the ATM?

No, you can't. To change the PIN on your Check Card, please speak with a Financial Sales Representative at one of our branch locations.

The 'PIN Change' option you see on the screen can only be used to change the PIN on a Tyndall ATM Card or an Xtreme Check Card.

Can I change the PIN on my ATM Card at the ATM?

Yes, you can. Simply select the 'PIN Change' button on the Transaction screen and enter your new PIN. Please note that it may take a few minutes for the new PIN to be recognized.

Can I change the PIN on my Xtreme Check Card at the ATM?

Yes, you can. Simply select the 'PIN Change' button on the Transaction screen and enter your new PIN. Please note that it may take a few minutes for the new PIN to be recognized.

How do I change the PIN on my card?

Simply select the 'PIN Change' button on the Transaction screen and enter your new PIN. Please note that it may take a few minutes for the new PIN to be recognized.

Error Resolution Questions

What do I do if I do not agree with the amount of the deposit that appears on the ATM screen?

If the deposit was made by check, you will have the opportunity to review the check on-screen and may make any necessary adjustments to the amount. If the deposit was cash, simply cancel the transaction and your bills will be returned to you. You can then verify the amount yourself.

What do I do if the deposit into my account does not match my ATM receipt?

Please contact us immediately if there is a problem with your deposit. You may:

  • Contact our Call Center at 850-747-4300 (888-896-3255, toll-free),
  • Chat with us or send us a secure message through Online Banking, or
  • Speak with a Financial Sales Representative at any of our branches.

The ATM accepted my deposit, but the transaction was not completed. Who do I contact?

You may:

  • Contact our Call Center at 850-747-4300 (888-896-3255, toll-free),
  • Chat with us or send us a secure message through Online Banking, or
  • Speak with a Financial Sales Representative at any of our branches.

Who do I contact if I disagree with the amount of the deposit that was processed?

Please contact us immediately if there is a problem with your deposit. You may:

  • Contact our Call Center at 850-747-4300 (888-896-3255, toll-free),
  • Chat with us or send us a secure message through Online Banking, or
  • Speak with a Financial Sales Representative at any of our branches.

General ATM Questions

Why are some of your ATMs the new ones, while others are still the old ones?

These machines take time to install, so they will be replaced, one by one, over a period of a few weeks. By mid-October, all of the ATMs will be the new ones.

Are the new ATMs accessible to hearing- or visually-impaired people?

Yes, the new ATMs are ADA compliant. If you need to use the voice instructions, however, you must provide your own headphones.

How much money can I withdraw from an ATM?

Assuming you have the funds available in your account, the maximum you can withdraw from an ATM is $400 in a 24-hour period. This limit includes any 'Cash back' amount you may have received at a point-of-sale terminal during that time period.