Your first defense against identity thieves and other scam artists is being aware of the fraudulent activity that may be taking place.
If you receive an unexpected email, phone call, letter, text message, etc., in which you are asked for your personal or financial information, check this page first - you may see immediately that it is a scam.
What do you do if you feel you have been a victim of one of these scams? Contact us immediately and let us know, so that we can take the appropriate steps to safeguard your account.
Contact our Call Center at 850-747-4300 (888-896-3255, toll-free). You may also send us a secure message (or "Chat" with us) through Online Banking.
Scam Messages or Sites "Related" to Tyndall
These are examples of some of the latest scams that have been circulating, including samples of the fraudulent messages.
July 8, 2013 - Fake Credit Score Pop-up Message
Periodically, when you click ours (or any other financial institution's web site), you may get a pop-up box that is designed to look like it is sponsored by us. Often, this pop-up box appears when you click to log into Online Banking, so it definitely gets your attention. This company has no connection, whatsoever, to Tyndall or to any other financial institution - it even states that in the fine print. It is strictly designed to get you to purchase their product.
Do not click on the link; simply close the box and continue with your business. It is generated by adware that was inadvertently downloaded onto your PC; we recommend you run a scan of your PC to remove it.
Click here to see a larger image of the pop-up message. This link also contains images of the same message directed at two other financial institutions, along with a similar message that appeared on our site (and others) last year.
March 21, 2013 - Fraudulent Automated Phone Call/Text Message
We have been notified that people are receiving an automated phone call, supposedly from Tyndall Credit Union. The call states that your card has been deactivated, instructs you to press "1" to reactivate it, and references our "24-hour security department."
If you press "1", you are then asked to enter account information such as your 16-digit card number, the card expiration date, and PIN. If you enter all of the information, the call "verifies" that information, and then tells you that your card has been reactivated.
Some people are also receiving text messages with a similar message.
These are scam messages. Please do not respond to them.
Remember, these scammers do not know whether or not you are a Tyndall member, nor do they know whether or not you have a debit card. They are simply mass-calling phone numbers from a particular geographic area, hoping to find some people who will believe the call/message is legitimate and will respond.
We have received numerous calls about a fraudulent phone call people are receiving. The automated message tells you that your VISA debit card has been deactivated and asks you to press "1" to activate your card. Of course, when you press "1", you are asked to enter all of your card information. This is NOT a valid phone call. Please do not provide any information.
The Caller ID on this call shows 718-683-3104, but there will surely be other numbers associated with these calls.
If you should receive any unexpected email, phone or text message that seems to be from Tyndall and are unsure about it, please do not hesitate to contact us. If it is an email, please forward the suspicious message to us at firstname.lastname@example.org so that we can take the steps necessary to shut down any related fraudulent site. If it is another form of message, please email us the details. Please do not include your member number or any sensitive, personal information in your email to us - it is not a secure email.
Please note: Tyndall does not use text messages to communicate with members at the present time.
Scam Messages or Sites - Other Organizations
Of course, such scam messages are not solely directed toward Tyndall. They are directed at many other financial institutions, as well as other well-known organizations, such as NCUA, the Better Business Bureau and the IRS. Click here for more information and examples of the scams we have heard about recently.
Guard your account information as you guard your wallet.
Do not provide your account number, check/debit card number, credit card number, PIN, or other financial information to anyone through a link in an email. You should not provide it to anyone by phone either, unless you initiated the call and are certain you are speaking with the correct person.